Privacy Policy

1. Data Controller

C&K Windows & Doors Ltd, trading as Bennbrook Windows, is the data controller responsible for your personal data. Company No. 15977170, registered at 19 Stort Mill Riverway, Harlow CM20 2SN.

For data protection enquiries, contact us at sales@bennbrookwindows.co.uk or call 01279 964009.

2. What Data We Collect

We may collect the following personal data:

• Identity data: first name, last name
• Contact data: email address, phone number, postal address, postcode
• Enquiry data: messages, service preferences, preferred product styles and colours
• Technical data: IP address, browser type, user agent, pages visited
• Usage data: how you interact with our website, including pages viewed and time spent

3. How We Collect Your Data

We collect data through:

• Contact forms and service request forms on our website
• Door order and brochure download forms
• Our AI-powered WhatsApp chat widget
• Phone calls and email correspondence
• Cookies and analytics tracking (see Section 7)

4. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide quotations
• Arrange surveys, installations, and after-care services
• Send you relevant marketing communications (only with your consent)
• Improve our website and customer experience
• Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Consent: when you submit a form or opt in to marketing
• Contractual necessity: to fulfil orders and provide services you have requested
• Legitimate interest: to improve our services and respond to enquiries
• Legal obligation: to comply with applicable laws and regulations

6. Third-Party Sharing

We may share your data with the following third parties:

• Supabase: our secure database provider, used to store form submissions and enquiry data
• GoHighLevel (GHL): our CRM platform, used to manage leads and customer communications
• Google Analytics: for anonymous website usage statistics
• IWA (Insurance Backed Warranties): for guarantee and deposit protection registration

We do not sell your personal data to any third party. All third-party processors are required to handle your data in accordance with UK GDPR.

7. Cookies & Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and collect usage data. This includes:

• Essential cookies: required for the website to function properly
• Analytics cookies: Google Analytics to understand how visitors use our site (anonymised)
• Tracking pixels: to measure the effectiveness of our advertising

You can control cookie preferences through your browser settings.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Lead and enquiry data: up to 3 years from last contact
• Customer and contract data: up to 7 years for legal and warranty purposes
• Analytics data: anonymised and retained indefinitely

9. Your Rights

Under UK GDPR, you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct inaccurate or incomplete data
• Erasure: request deletion of your personal data ("right to be forgotten")
• Restriction: ask us to limit how we use your data
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests or direct marketing
• Withdraw consent: where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at sales@bennbrookwindows.co.uk. We will respond within one month.

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

11. Contact Us

For any questions about this privacy policy or your personal data:

• Email: sales@bennbrookwindows.co.uk
• Phone: 01279 964009
• Address: 19 Stort Mill Riverway, Harlow CM20 2SN